GCX-SCR STUDY MATERIALS | GCX-SCR LATEST EXAM PRACTICE

GCX-SCR Study Materials | GCX-SCR Latest Exam Practice

GCX-SCR Study Materials | GCX-SCR Latest Exam Practice

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Tags: GCX-SCR Study Materials, GCX-SCR Latest Exam Practice, Download GCX-SCR Demo, Exam Dumps GCX-SCR Provider, GCX-SCR Latest Exam Online

The objective of Genesys GCX-SCR is to assist candidates in preparing for the Genesys GCX-SCR certification test by equipping them with the actual GCX-SCR questions PDF and GCX-SCR practice exams to attempt the GCX-SCR Exam successfully. The Genesys GCX-SCR practice material comes in three formats, desktop GCX-SCR practice test software, web-based GCX-SCR practice exam, and GCX-SCR Dumps PDF that cover all exam topics.

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The GCX-SCR web-based practice exam requires no installation so you can start your preparation instantly right after you purchase. With thousands of satisfied customers around the globe, questions of the Genesys Cloud CX: Scripting Certification (GCX-SCR) exam dumps are real so you can pass the Genesys Cloud CX: Scripting Certification (GCX-SCR) certification on the very first attempt. Hence, it reduces your chances of failure and you can save money and time as well. Genesys exam questions come in three formats i.e., web-based practice test, desktop practice test software, and PDF dumps.

Genesys Cloud CX: Scripting Certification Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which dialing mode dials multiple contacts once an agent becomes available?

  • A. Agentless
  • B. Progressive
  • C. Predictive
  • D. Power

Answer: C

Explanation:
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.


NEW QUESTION # 44
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must have the basic profile data for all users at the new location.
  • B. You must have Admin rights to Genesys Cloud CX.
  • C. You must collect general information such as building address, number of floors, location contact information, etc.
  • D. You must know the exact coordinates of the new building.
  • E. You must have images of all the users located at the new location.

Answer: B,C

Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
* General Information (C): This includes the building's address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
* Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX.
Admin privileges are necessary to access the system's settings and to configure new locations.
Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.


NEW QUESTION # 45
Which of the following is NOT a feature of Genesys Cloud CX contact center?

  • A. Workforce Management
  • B. Human Capital Management
  • C. Automatic Call Distribution
  • D. Quality Management

Answer: B

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX


NEW QUESTION # 46
By default, Line Recording is disabled.

  • A. True
  • B. False

Answer: A

Explanation:
By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues. Administrators must manually enable Line Recording based on organizational needs and after ensuring that all necessary legal and compliance measures are in place.
Genesys Cloud CX allows detailed configurations for recording, including setting up policies that dictate when and how interactions are recorded, ensuring that only necessary communications are recorded and stored.


NEW QUESTION # 47
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)

  • A. Scripts can be shared with other users within the same organization.
  • B. Scripts cannot be shared between users.
  • C. Scripts cannot be shared across divisions.
  • D. Scripts can be shared across organizations.

Answer: A,C

Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
* Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed.
* Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
References:
* Genesys Cloud CX Script Sharing and Permissions Documentation.


NEW QUESTION # 48
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